LIMITED WARRANTY

Thiink Sverige AB (hereinafter referred to as "Thiink") warrants, subject to the exceptions and limitations outlined herein, that Thiink products will perform in accordance with the specifications and limitations described in the respective product datasheets.

1. WARRANTY

 1.1. Thiink warrants that its products shall meet the individual product specifications and be free from defects or errors.

 1.2. Thiink shall only be obligated to remedy faults or deviations occurring within the warranty period specified on the respective datasheets.

 1.3. Thiink products and systems must be installed by certified personnel or third-party installers. Only individuals holding the necessary local certifications, such as certified installers, and who have completed the required Thiink training shall be deemed certified installers.

2. CLAIMS AND REMEDIES

 2.1. In the event of defects or deviations, the customer shall notify their installer within two (2) weeks of the issue arising and provide reasonable evidence of the alleged defect. Failure to lodge a claim within this two-week period shall result in the forfeiture of the customer’s right to submit a warranty claim.

 2.2. Thiink shall have a reasonable period to remedy the issue or replace defective products and reserves the right to arrange for an on-site inspection if necessary.

 2.3. To enable the installer to determine whether the issue pertains to the Thiink equipment or the installation itself, customers should provide the following information when making a claim:

• Information about all defective products, including product model numbers, serial numbers, installation dates, and fault dates.

• Installation details, including the brand, model, number of solar panels, and other connected products.

• Error messages on the display (if applicable) and descriptions of the faults.

• Original proof of purchase for the energy storage system.

 2.4. If a claim is received within the warranty period and a product defect covered under the warranty is identified, Thiink may, at its discretion, resolve the issue through one of the following methods: 

• Resolve the issue by reconfiguring or updating the software.

• Repair the product by replacing parts.

• Replace the product with a new or refurbished product that is at least functionally equivalent to the original, or with an upgraded model that is functionally equivalent or superior to the original.

2.5. If the unit is replaced under the warranty period, the remaining warranty period shall automatically transfer to the replacement unit.

2.6. If it is proven that the issue was caused by an improper installation, Thiink reserves the right to contact the original installer and request that they resolve the issue. Should the original installer fail to address the problem, subsequent costs may be charged to the original installer.

 2.7. Thiink reserves the right to charge a handling fee if a product is deemed outside the scope of this limited warranty.

 2.8. Replaced products become the property of Thiink and must be returned to Thiink. Instructions for returning products shall be provided to the customer as part of the claims process.

 2.9. If the customer does not return the allegedly defective product within four (4) weeks of receiving the replacement unit, or if no damage is found upon inspection of the returned product, Thiink reserves the right to invoice the customer for the replacement, shipping, and administrative costs.

3. WARRANTY COVERAGE AND LIMITATIONS

 3.1. Thiink’s limited warranty covers only the cost of hardware materials required to restore the unit to operational status.

 3.2. Thiink’s limited warranty does not cover any other costs, including but not limited to compensation for direct or indirect damages caused by defective equipment or other facilities in the energy system, including electric vehicles, heating sources, batteries, inverters, power loss during product downtime, or other economic consequential damages.

 3.3. If a Thiink product is sold in one country but installed in another without prior written approval from Thiink, the warranty shall be void.

 3.4. Failure to complete or correctly complete the installation checklist during installation, either via the installer app or using Thiink’s standard installation checklist, may void the warranty, and Thiink shall not be liable for any resulting issues or damages.

 3.5. The following conditions may cause defects in the unit but are not covered by Thiink’s limited warranty: 

• Normal wear and tear (including battery degradation).

• Defects arising after the expiration of the limited warranty period.

• Faults or damage resulting from improper installation, use, or maintenance contrary to Thiink’s instructions.

• Faults or damage due to misuse or unauthorized modifications.

• Improper use of the product as specified in the relevant product documentation.

• Modifications to the product, design alterations, or part replacements not approved by Thiink.

• Damage caused by unforeseen events, human factors, or force majeure, including but not limited to extreme weather, floods, power surges, pests, negligent handling, misuse, neglect, fire, water damage, lightning, or other natural disasters.

• Vandalism, engraving, marking, irreversible modifications, or theft.

• Failure to comply with safety regulations (e.g., TR, IEC).

• Corrosion resulting from harsh environmental conditions or exposure to coastal/salty or aggressive atmospheric conditions without prior written approval from Thiink before installation.

• Accidents and external impacts.

• Use of batteries other than those approved by Thiink.

• Failure to notify Thiink of product defects within two weeks of discovery.

• Defects resulting from updates to national or regional laws or regulations.

• Lack of internet connectivity that prevents Thiink from performing necessary software and firmware updates.

• Other damage not related to defects in the product's quality.

3.6. Defects identified after the expiration of the warranty period, or those listed under warranty exclusions, shall be considered out-of-warranty conditions.

3.7. For out-of-warranty claims, Thiink may charge fees for customer visits, parts, labor, and logistics, including: 

• Technician hourly rates (including travel time) for support and troubleshooting.

• Cost of replacement parts/materials, including shipping and handling.

• Logistic costs for shipping defective products to and from Thiink.

4. LIMITATION OF LIABILITY

 This limited warranty constitutes the sole and exclusive remedy of the end-user against Thiink and Thiink’s sole liability for product defects. This limited warranty replaces all other oral, written, statutory, contractual, or other representations of Thiink, except where prohibited by applicable law.

 TO THE EXTENT PERMITTED BY LAW, THIINK SHALL NOT BE LIABLE FOR ANY LOSS OF DATA, LOSS OF PROFITS, LOSS OF PRODUCT FUNCTIONALITY, BUSINESS INTERRUPTION, LOSS OF CONTRACTS, REVENUE, OR EXPECTED SAVINGS, OR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES.

Where permitted by law, Thiink’s liability shall be limited to the purchase value of the product.